Dear Russ,

Thank You For Contacting Cisco.

Kindly be informed that we are very sorry for your loss.

Unfortunately the serial number you provided is not covered under
warranty and it's not covered under contract, in this case we will be
unable to proceed your request for replacement.

Please provide us with a contract number that covers the product in
question so we can proceed and help you.

We apologize for the inconvenience that we might have caused you.

Regards,
Ahmed Zaher
Customer Interaction Network.